Provident Metals Review

Provident Metals is a Texas-based precious metals dealer.

The company offers high-quality products and competitive prices, but has received complaints from customers about its services.

Read more to see how Provident Metals can help you achieve your financial goals.

The Verdict for Provident Metals

I’ve given them a rating of 7.1 out of 10.

Provident Metals is a precious metals dealer with more than a decade of experience in the industry.

The company specializes in competitively market priced bullion products and custom collectable series.

Provident Metals is owned by JM Bullion and customers have had negative experiences processing orders with the company.

Before purchasing gold to add to your portfolio, learn more about Precious Metal’s offerings.

Category	Rating (out of 10)
Product Offerings	9
Pricing & Fees	8
Security & Insurance	8
Customer Experience	5
Shipping & Delivery	6
Partnerships & Affiliations	7
Reputation & Reviews	7
Overall Rating	7.1

In this review of Provident Metals, I’ve followed GIC’s detailed criteria for evaluating a precious metals dealer.

About Provident Metals

Provident Metals is an online precious metals dealer that has been serving investors since 2009. T

he company is headquartered in Dallas, TX and serves customers across the United States.

Provident Metals is known as “The People’s Bullion Dealer.” It offers high quality products at low, affordable prices.

The company’s mission is to help investors protect and grow their wealth through physical assets.

Provident Metals prioritizes trust, transparency, and accessibility, offering a wide range of bullion and collectible coins along with educational resources to help investors make informed decisions.

Provident Metals was founded by Joe Merrick in 2009. He comes from a numismatic background, but there are few details about his professional experience outside of founding the company.

In 2017, Provident Metals was acquired by a private investor group and in 2019 it was fully acquired by JM Bullion.

Details of the company’s leadership structure are not available on the company’s website.

The company holds an A+ rating from the Better Business Bureau and has been accredited since 2019.

Provident Metals is a member of the Certified Coin Exchange, the American Numismatic Association, the Industry Council for Tangible Assets, and the Texas Numismatic Association.

Product Offerings

Provident Metals offers a wide selection of precious metals products for both investors and collectors.

Its inventory includes gold, silver, platinum, palladium, and copper in a variety of forms, including coins, bars, rounds, and other bullion products from major mints.

Some of the company’s most popular products include:

• Gold and silver American Eagle coins 
• Gold and silver Canadian Maple leaf coins 
• Gold and silver American Buffalo Coins
• Gold and silver British Brittania coins
• Gold and silver South African Krugerrand coins
• Gold and silver Austrian Philharmonic coins
• Gold and silver Chinese Panda coins

The company also sells pre-1933 gold coins, jewelry, copper rounds, other legal tender, and collector cards.

In addition to standard bullion, Provident Metals is known for unique collectible series such as:

• Zombucks Rounds
• Emoji Series
• Prospector Compass Rounds 
• Hercules Labor Series 

Provident Metals sells investment-grade products that meet IRS standards. Items for inclusion in a precious metals IRA adhere to strict purity standards:

• Gold: 99.9% or 99.99% fine gold
• Silver: 99.9% purity or higher
• Platinum and Palladium: 99.95% purity

The company uses third-party grading services, including PCGS and NGC to verify the authenticity and quality of its products.

This ensures a high quality of numismatic and investment-grade products.

Provident Metals maintains active inventory on its website with real-time pricing.

Products that are available are marked “in stock” and are ready to ship after payment processes although there can be delays for high demand items. 

Collectors can also find limited-edition products and hard-to-find releases on platforms like eBay, where Provident maintains an official presence.

Pricing & Fees

Provident Metals uses real-time market pricing for its bullion products.

Prices are updated continuously based on the market and include a premium that varies depending on the item and payment method selected.

The company accepts several payment options, including:

• ACH
• eCheck
• Bank wire
• Credit Card 
• Debit card
• PayPal 
• Bitcoin

Provident Metals offers discounts for volume orders and cost-effective payment methods.

Customers receive a 4% discount for paying with cash via ACH/eCheck and a 3% discount when paying with Bitcoin. Credit card and PayPal transactions are processed at the full retail price.

There is no order minimum. Free shipping applies to orders of $199 or more. Orders below that are charged a standard $9.95 shipping fee.

All packages are fully insured during transit. Orders over $1,000 require a signature upon delivery. 

Provident Metals offers a buyback program for customers who want to sell their metals but may decline buybacks from customers who purchased their metals from a different dealer.

To initiate a buyback, call the company to lock in a quote. Payment is released within three business days after your metals are verified.

Investors who opt for a check payment will be charged a $30 processing fee while a wire transfer comes with a $25 fee.

Security & Insurance

Provident Metals uses standard security protocols to protect customer transactions and personal information.

Payment details and sensitive data are protected with SSL encryption.

While the company does not offer two-factor authentication, it maintains internal safeguards to protect against unauthorized access to customer accounts.

All shipments are fully insured while in transit. If an order is lost or damaged in transit, Provident Metals will work with the shipping carrier to file a claim and either replace the item or issue a refund, depending on the situation.

Provident Metals does not sell customer information to third parties. It adheres to best practices for data privacy and securely stores customer account information.

Customer Experience

Provident Metals provides customer support via phone, email, and online chat. Phone support is available at 1 (800) 313-3315, Monday through Friday from 8:00 AM to 6:00 PM Central Time.

Additional support is available via email at [email protected] and through the live chat feature on the company’s website.

Customer reviews of Provident Metals are mixed. Some investors have had good experiences receiving their shipments while others have cited delays and missing shipments.

Provident Metals responds to complaints submitted through the BBB in a timely manner, but the quality of support can vary by issue.

The company’s website is easy to navigate with product availability clearly marked with real-time pricing.

Provident Metals also offers mobile apps on both the App Store and Google Play. The app has a 4.8-star rating on the App Store and a 4.4-star rating on Google Play.

Education is a key part of Provident Metals’s mission. The company maintains an active blog and provides bullion buying guides to help new investors learn about investing in precious metals.

Investors can also sign up for the Provident Metals newsletter to receive market updates, industry news, and alerts on limited-time deals.

At this time, Provident Metals does not offer a formal loyalty program or discounts for repeat customers.

The company does offer regular promotions and has a deals page on its website where investors can take advantage of discounted pricing.

Shipping & Delivery

Provident Metals ships with USPS, UPS, and FedEx. Most orders are processed within 5 to 10 business days after payment clears.

Delivery times can vary depending on the shipping method selected and the availability of high-demand items.

Orders over $199 qualify for free standard shipping, while orders below that are subject to a flat $9.95 shipping fee.

All shipments are packaged discreetly in unmarked boxes to help prevent theft and protect customer privacy.

Every shipment is fully insured while in transit. A signature is required for all orders valued over $1,000.

If a package is lost or damaged, customers must notify Provident Metals within 3 business days for UPS/FedEx shipments and 5 business days for USPS deliveries.

The company will initiate a claim and, if approved, may offer a replacement or refund.

Customers are encouraged to monitor their order status via their online account or the mobile app, which provides tracking details once an item has shipped.

Partnerships & Affiliations

Provident Metals maintains affiliations with several respected industry organizations to ensure the authenticity, quality, and transparency of its products.

The company is a member of the American Numismatic Association, the Industry Council for Tangible Assets, and the Texas Numismatic Association.

Provident is also an authorized dealer for leading third-party grading and authentication services, including the Professional Coin Grading Service, the Numismatic Guaranty Corporation, the Numismatic Conservation Services, the Paper Money Guaranty, and the Certified Coin Exchange.

This helps the company deliver high-quality products that meet industry standards.

At this time Provident Metals does not have any notable brand collaborations or endorsements.

Reputation & Reviews

Provident Metals has a reputation as a trusted precious metals dealer, with more than 15 years of experience serving precious metals investors.

The company holds an A+ rating from the BBB and has been accredited since 2019. On the BBB’s website, the company has a 5-star rating from one customer.

It has a 2.7-star rating from 3,680 customers on Trustpilot.

Customers that have had a good experience with Provident Metals appreciate the company’s competitive pricing, wide product selection, and fast shipping.

Investors report smooth order processing and appreciate access to deals on bullion.

That being said, there are several complaints on the BBB as well as dozens of negative feedback about the ordering process.

Customers complain about damaged products, issues with returns, and difficulties working with customer service to solve issues. 

Provident Metals typically responds to BBB complaints and works to resolve issues by replacing items or issuing refunds.

Provident Metals maintains social media profiles on Facebook, X, Pinterest, YouTube, and Instagram.

Provident Metals Alternatives

Provident Metals offers a variety of investable bullion products and special collector series, but it isn’t the only precious metals dealer on the market.

Here are some other ones to consider.

Goldco

Goldco offers a large variety of gold and precious metals to purchase.

Get access to their free gold and silver kit

Bullion Exchanges

Bullion Exchanges is best for investors looking for affordable bullion products.

The company offers a Price Match Guarantee for orders over $300, committing to matching or beating the lowest price on the market.

SD Bullion

SD Bullion is a good option for budget-conscious investors who want to reduce their overhead costs.

It offers low premiums and offers free shipping on orders over $99.

Is Provident Metals a legit precious metals dealer?

Provident Metals is a legit precious metals dealer with over 15 years of experience serving investors across the United States.

The company offers a wide selection of bullion and collectible products, competitive pricing, and unique creative series like Zombucks and Emoji Rounds.

It maintains an A+ rating with the Better Business Bureau and holds affiliations with trusted industry organizations.

That said, some investors have reported issues with damaged products, missing shipments, and issues processing returns.

There are concerns with potentially fraudulent business practices that should be investigated before working with the company.

FAQs