Bullion Exchanges Review

Bullion Exchanges is a trusted dealer for investors who want low premiums and product variety.

While the company has only been in business for a decade, it has established a strong industry reputation.

This review covers everything you need to know.

The Verdict for Bullion Exchanges

I’ve given them a rating of 8.6 out of 10.

Bullion Exchanges is an established precious metals dealer that serves investors across the United States.

The company offers competitive, transparent pricing and educational resources, but some investors have complained of poor customer service and lost or stolen shipments.

Before making a purchase, read more to understand whether or not Bullion Exchanges is right for you.

Category	Rating (out of 10)
Product Offerings	9
Pricing & Fees	9
Security & Insurance	8
Customer Experience	8
Shipping & Delivery	8
Partnerships & Affiliations	9
Reputation & Reviews	8
Overall Rating	8.6

In this review of Bullion Exchanges, I’ve followed GIC’s detailed criteria for evaluating a precious metals dealer.

About Bullion Exchanges

Bullion Exchanges is a precious metals dealer based in New York City that has offered precious metals to investors since 2012.

The company operates a storefront in Manhattan’s Diamond District and maintains a strong online presence, serving thousands of investors across the United States. 

The company offers low premiums and a wide product range. Its goal is to provide a seamless and reliable platform for investors to buy, sell, and invest in precious metals.

It offers a variety of ways to invest including with PAX Gold, a regulated, gold-backed cryptocurrency offered by Paxos Trust Company. 

Founded by CEO Eric Gozenput, the company is co-owned by Ben Tseytlin. The leadership team includes industry veterans experienced in numismatics and precious metals. 

The company has an A+ rating from the Better Business Bureau and has been accredited since 2015.

It is an authorized dealer for both the Professional Coin Grading Service  and the Numismatic Guaranty Company, and is a member of the American Numismatic Association.

Product Offerings

Bullion Exchanges offers a wide range of gold, silver, platinum, and palladium products, including both bullion and numismatic coins.

Some of the company’s offerings include:

• Gold and silver American Eagle coins 
• Gold and silver Canadian Maple leaf coins 
• Gold South African Krugerrand coins
• Silver Austrian Philharmonic coins
• Gold and silver Chinese Panda coins

It also offers platinum, palladium, and copper products for diversification.

The company also offers numismatic and graded coins certified by PCGS or NGC, along with exclusive limited-edition collections.

This includes the Silver Britannia with a Dragon mark coin and the Canada the Great silver coin collection released with the Royal Canadian Mint in 2016.  

Bullion Exchanges guarantees the authenticity of its products and only sells investment-grade products that meet IRS standards.

Everything listed on the site adheres to strict purity standards:

• Gold: 99.9% or 99.99% fine gold
• Silver: 99.9% purity or higher
• Platinum and Palladium: 99.95% purity

The company stocks a broad selection of products on its website and updates availability in real time.

Items are labeled if they’re in stock and ship within a few business days.

Pricing & Fees

Bullion Exchanges uses dynamic pricing to provide updates in real time based on current market rates.

Each product on its website includes the premium and to mitigate the risk of market fluctuations, investors can lock in prices.

The company accepts a number of different payment methods including: 

• ACH/eCheck 
• Check
• Wire 
• Bitcoin 
• Credit Card 
• Paypal 

Purchases made by wire transfer, ACH, or Bitcoin receive a discount and large orders qualify for volume pricing.

Payments made with some payment methods may incur processing fees.

Bullion Exchanges is known for offering low premiums. It also has a Price Match Guarantee for orders over $300.

If you find a better price from an authorized competitor, Bullion Exchanges will match it.

Shipping is free on orders over $199. Orders below that are charged a flat shipping fee of $7.99. Everything is fully insured at no additional cost.

There is no minimum order requirement, but there is a $250 order minimum for certain payment methods.

Bullion Exchanges has a transparent and competitive buyback program. The company lists current buyback prices on its website.

There’s a $1,000 buyback minimum and $25 fee for orders under $7,500.

Sellers can lock in prices online or by phone, and payment is issued after metals are received and verified.

Bullion Exchanges also buys jewelry, diamonds, and watches.

Security & Insurance

Bullion Exchanges uses SSL managed by Cloudflare to encrypt transactions and protect customer data. The company’s website is also PCI-compliant for secure credit card processing.

Investors can pay using secure third-party platforms like PayPal or BitPay for additional layers of protection.

The company does not currently offer two-factor authentication for customer accounts. It uses email confirmations and fraud monitoring to verify large transactions or address discrepancies. 

Bullion Exchanges maintains internal policies to protect user data and does not sell customer data to third parties.

Payment information is processed through secure gateways and is not stored on company servers.

All shipments from Bullion Exchanges are fully insured during transit at no additional charge. Packages ship in discreet, unmarked boxes.

If a package is lost or damaged before delivery, the company will issue a refund or send a replacement once an insurance claim is processed.

Orders over $750 include signature confirmation upon delivery.

For investors who don’t want to store gold at home or who want to invest in a gold IRA, Bullion Exchanges offers insured vault storage through partners including IDS Delaware, IDS Canada, and SWP Cayman.

These depositories provide fully insured, segregated storage underwritten by insurers like Lloyd’s of London.

Customer Experience

Bullion Exchanges offers phone support at 1(800) 852-6884, Monday through Friday from 9 am to 5 pm EST.

If you’re in New York, you can visit Bullion Exchanges’s retail store from 9 am to 5 pm EST.

Customers can also reach out via email at [email protected] or submit inquiries through the contact form on the website.

A live chat option is also available. The website is user-friendly with filters and real-time pricing.

The company also offers an online account portal where users can track orders, view purchase history, and redeem rewards points through their Bullionaire Club loyalty program.

Customer service is generally described as responsive and knowledgeable, with staff willing to assist with everything from order status updates to IRA-related questions.

While most reviews are positive, a few customers have reported issues receiving shipments and stolen orders. Bullion Exchanges strives to resolve any issues in a timely manner.

Education is a core part of Bullion Exchanges’ mission. The Learning Center includes market guides, price charts, and coin specifications.

Repeat buyers can join the Bullionaire Club loyalty program.

Investors earn 1,000 points – or Bullionaire Bucks – for every $1,000 spent which is equivalent to $1 you can put towards future purchases.

Shipping & Delivery

Bullion Exchanges offers shipping to customers within the United States, but international shipping is not available at this time.

Orders over $199 qualify for free standard shipping, while orders under that amount are charged a flat shipping fee of $7.99.

After payment is processed, orders ship within five business days. Wire and check payments may delay shipping due to clearance times. Shipping is offered via USPS, UPS, or FedEx.

All shipments from Bullion Exchanges are fully insured during transit. Insurance coverage protects orders from loss or damage until the moment they are delivered.

If an order is modified after it has shipped, insurance coverage may be voided.

Packages are shipped in discreet, unbranded boxes to reduce the risk of theft. Items are securely packed to ensure safe delivery.

Partnerships & Affiliations

Bullion Exchanges has developed several strategic partnerships over the years to increase its credibility in the precious metals industry.

In 2019, the company launched a collaboration with Paxos Trust Company to launch PAX Gold, a regulated, gold-backed cryptocurrency.

This partnership allows investors to redeem digital tokens for physical gold through Bullion Exchanges.

Bullion Exchanges is an authorized dealer for PCGS and NGC. It is also a member of the American Numismatic Association.

These affiliations ensure that the company adheres to strict standards when it comes to authenticity and coin grading.

Bullion Exchanges does not promote celebrity endorsements, but it has been recognized by financial outlets.

Reputation & Reviews

Bullion Exchanges has been reviewed by thousands of customers with mostly positive feedback.

The company has a 3.72-star rating from 31 customers on the BBB. It has a 3.4-star rating from 1,037 customers on Trustpilot and a 4.5-star rating from 825 customers on Google.

Customers praise the company’s pricing, shipping, and product selection.

Investors frequently mention that the company offers some of the lowest premiums in the market and reliable customer service.

Some customers have reported issues receiving their orders. Bullion Exchanges responds to negative feedback as promptly as possible.

Bullion Exchanges maintains social media profiles on Facebook, Instagram, X, LinkedIn, Pinterest, TikTok, Snapchat, and YouTube.

Bullion Exchanges Alternatives

Bullion Exchanges offers precious metals at competitive prices but it isn’t the only dealer available.

Here are some other ones to consider.

Goldco

Goldco offers a large variety of gold and precious metals to purchase.

Get access to their free gold and silver kit

JM Bullion

JM Bullion offers competitive pricing and a user-friendly platform, making it ideal for investors who want to invest consistently.

APMEX

APMEX is one of the largest and most established online precious metals dealers in the industry.

Is Bullion Exchanges a legit precious metals dealer?

Bullion Exchanges is a legit precious metals dealer with more than a decade of experience serving investors across the United States.

The company offers a wide selection of products, competitive pricing, and transparent policies. It maintains an A+ rating with the BBB and partners with trusted industry organizations.

While some customers have experienced issues with their orders, the majority of reviews highlight Bullion Exchanges’ strong customer service and reliable delivery.

Its real-time pricing, loyalty rewards program, and exclusive product offerings make it a good option for new and experienced investors who want to diversify with precious metals.

FAQs