U.S. Gold Bureau Review

U.S. Gold Bureau is a precious metals dealer offering competitive prices and policy transparency.

It’s best for investors who want to know exactly what they’re investing in.

The company lacks mobile access and some investor resources. 

Read more in this U.S. Gold Bureau review.

The Verdict for U.S. Gold Bureau

I’ve given them a rating of 7.8 out of 10.

U.S. Gold Bureau is an established precious metals dealer in the industry.

The company offers transparent pricing and provides information about its policies right on its website.

Some customers have felt misled when liquidating their assets.

Read more to learn more about U.S. Gold Bureau.

Category	Rating (out of 10)
Product Offerings	9
Pricing & Fees	8
Security & Insurance	8
Customer Experience	7
Shipping & Delivery	6
Partnerships & Affiliations	7
Reputation & Reviews	8
Overall Rating	7.8

In this review of United States Gold Bureau, I’ve followed GIC’s detailed criteria for evaluating a precious metals dealer.

About United States Gold Bureau

U.S. Gold Bureau was founded in 2003 and is a recognized precious metals dealer based in Leander, Texas.

It’s owned by Lone Star Tangible Assets which runs the state-owned Texas Bullion Depository.

The company’s mission is to make buying precious metals simple and reliable for investors of all types.

Their goal is to become a top supplier of precious metals, giving you a hassle-free way to add gold and silver to your investment portfolio. 

The company is led by CEO Christopher Speltz, COO Boots Crossley and Managing Director Matt Ferris who bring decades of business management and sales experience.

Under their leadership, the company focuses on service, trust, and commitment to its clients.

While U.S. Gold Bureau is based in Texas, they serve customers across the country.

The company has been BBB accredited since 2024. U.S. Gold Bureau is a member of the National Coin & Bullion Association (formerly the Industry Council for Tangible Assets).

Product Offerings

U.S. Gold Bureau is a major precious metals dealer offering gold, silver, platinum, and palladium.

The company sells bullion coins, bars, rounds, and numismatic coins for investors and collectors.

U.S. Gold Bureau’s coin offerings include:

• Gold and silver American Eagle coins
• Gold and silver American Buffalo coins
• Gold and silver Canadian Maple leaf coins
• Gold South African Krugerrand coins
• Gold and silver British Britannia coins
• Gold and silver Australian Kangaroo coins
• Gold and silver Austrian Philharmonic coins

Gold bars are available in 1 ounce, 1 gram, 10 gram, and 1 kilogram increments while silver bars are available in 1, 5, 10 ounce and 1 kilogram increments.

Select platinum and palladium coins and bars are also available. 

The company offers collectible numismatic coins including the St. Gaudens coin and other pre-1933 gold coins to help you diversify your portfolio even further.

U.S. Gold Bureau meets strict industry guidelines and adhere to IRS standards for IRA inclusion.

Everything sold by the company must meet the following purity standards: 

• Gold: 99.9% or 99.99% fine gold
• Silver: 99.9% purity or higher
• Platinum: 99.95% purity
• Palladium: 99.95% purity

The company is an authorized dealer for the U.S. Mint.

The U.S. Gold Bureau keeps a large inventory on their website and updates product availability regularly.

IRA-eligible coins are clearly labeled and easy to search for. In-stock items ship in 1–3 business days, but high-demand items may take longer.

Pricing & Fees

U.S. Gold Bureau offers precious metals based on current market rates.

Each item on its website shows a starting price with a premium added. The company doesn’t charge a commission or hidden fees.

The company accepts a number of different payment methods including: 

• E-Check (ACH)
• Wire (by phone only)
• Credit Card

There is a $99 minimum order requirement regardless of payment method. Orders paid by credit card will incur a processing fee. 

All orders that meet the minimum order requirement ship for free, but there is a $110 surcharge to ship to P.O. boxes.

U.S. Gold Bureau does not ship to addresses outside of the United States.

U.S. Gold Bureau offers IRAs. Its preferred custodian is Equity Trust which charges its own administrative and storage fees.

The company has a transparent buyback program, listing its selling requirements and expectations on its website.

Current purchase prices are listed for each product on their website.

You’ll need to call for a full quote and prices aren’t locked in until your item is received.

Security & Insurance

U.S. Gold Bureau uses SSL encryption for online payments, keeping your personal information safe.

At this time U.S. Gold Bureau does not offer two-factor authentication.

All shipments are insured against loss or damage. Insurance does not cover unattended packages or packages that do not require a signature.

An insurance claim must be made within 5 days of receiving a damaged package or discovering a lost package. 

U.S. Gold Bureau is owned by Lone Star Tangible Assets which manages the Texas Bullion Depository.

Metals stored there are fully insured against theft or damage. As a state-run storage facility, you can expect strong security measures and good insurance coverage.

Customer Experience

U.S. Gold Bureau is available by phone at (800) 775-3504 Monday through Friday 8:30am to 8pm CST.

Customer support can also be reached by email at [email protected] or live chat on their website.

Support can be hit or miss. Some customers report receiving quick help and having all of their questions answered while others have reported poor customer service.

U.S. Gold Bureau offers a large resource library with investor guides, market alerts, and portfolio tracking.

The website is easy to navigate but at this time U.S. Gold Bureau does not offer a mobile app.

There isn’t a formal loyalty program but repeat customers can talk to a customer service representative to get volume pricing.

Shipping & Delivery

U.S. Gold Bureau offers shipping via USPS, UPS, or FedEx. There is a minimum order requirement of $99 and all orders above $99 ship for free. 

Most orders are processed in one to three days but delivery can vary. Shipping to PO boxes will incur a $110 surcharge.

U.S. Gold Bureau does not ship to addresses outside of the United States.

Orders are shipped in unmarked, discreet boxes. All orders are insured during transit against loss or damage.

Coverage ends once an order is delivered. If a package is left unattended and a signature is not required, stolen items won’t be covered by U.S. Gold Bureau’s insurance policy.

Partnerships & Affiliations

U.S. Gold Bureau is owned by Lone Star Tangible Assets which runs the Texas Bullion Depository.

They’re an authorized dealer with the U.S. Mint, ensuring product authenticity. U.S. Gold Bureau is also a member of the National Coin & Bullion Association.

The company doesn’t collaborate with other companies. It doesn’t seek out sponsorships or celebrity endorsements.

Reputation & Reviews

U.S. Gold Bureau has a good customer service reputation, but doesn’t have very many reviews after being in business for more than two decades.

The company has a 4.5-star rating from 10 customers on the BBB. It has a 3.6-star rating from 899 customers on Trustpilot and a 3.9-star rating from 179 reviews on Google.

Customers note representatives are knowledgeable and dedicated to answering questions, some customers have had a negative experience.

Some customers report selling their metals below market value, missing shipments, and cancelled orders. The company promptly responds to complaints submitted to the BBB.U.S.

Gold Bureau maintains social media profiles on Facebook, Instagram, LinkedIn, YouTube, and X.

U.S. Gold Bureau Alternatives

U.S. Gold Bureau is one of many precious metal dealers on the market.

These are some other contenders to consider.

Goldco

Goldco offers a large variety of gold and precious metals to purchase.

Like U.S. Gold Bureau, Goldco offers a gold IRA for investors who want to include gold in their retirement portfolio.

Get access to their free gold and silver kit

APMEX

APMEX is one of the largest and most established online precious metals dealers in the industry.

Like U.S. Gold Bureau, APMEX offers competitive rates but its free shipping applies to orders over $199.

JM Bullion

JM Bullion offers competitive pricing and a user-friendly platform, making it ideal for investors who want to make regular investments.

Is U.S. Gold Bureau a legit precious metals dealer?

U.S. Gold Bureau is a legit precious metals dealer that has been offering investors access to gold and silver for decades.

The company is part of Lone Star Tangible Assets which has been entrusted to manage Texas Bullion Depository.

While the company is well-regarded for its transparency, customer complaints suggest not all deals that are made with U.S.

Gold Bureau are good ones. Explore the company’s offerings to see if it’s right for you.

FAQs