OneGold Review

OneGold is a precious metals platform that allows you to invest in gold digitally.

You won’t be responsible for purchasing or storing gold directly but you’ll still get access to assets backed by precious metals.

Continue reading on to see if OneGold aligns with your financial goals.

The Verdict for OneGold

I’ve given them a rating of 9 out of 10.

OneGold is backed by APMEX, a longstanding precious metals dealer, and offers a digital alternative to precious metals investing.

The company makes physically backed precious metals accessible to investors who want a digital experience.

Customer experience is overwhelmingly positive, but some investors have experienced issues redeeming their investments for physical gold.

Before investing, learn more about what OneGold has to offer.

Category	Rating (out of 10)
Product Offerings	8
Pricing & Fees	9
Security & Insurance	10
Customer Experience	8
Shipping & Delivery	9
Partnerships & Affiliations	10
Reputation & Reviews	9
Overall Rating	9

In this review of OneGold, I’ve followed GIC’s detailed criteria for evaluating a precious metals platform.

About OneGold

Founded in 2018, OneGold is a joint venture between APMEX, one of the largest online precious metals retailers in the United States, and Sprott, a globally recognized asset management firm that specializes in precious metals.

It offers investors a way to digitally invest in precious metals without physically owning them. 

Headquartered in Oklahoma City, OneGold operates globally through its digital platform.

OneGold includes gold, silver, and platinum stored in vaults across the United States, Canada, United Kingdom, and Switzerland.

The company currently has 3,000,000 ounces of precious metals under management.

OneGold’s mission is to bring transparency, accessibility, and efficiency to the precious metals market.

The platform allows investors to buy, sell, and store precious metals digitally.

Its goal is to make precious metals more accessible to investors by removing high markups and complications that come with owning and storing precious metals.

The company is led by CEO Ken Lewis who also serves as the CEO of APMEX.

He brings decades of retail and technology experience which has helped OneGold grow into an industry leader in digital precious metals.

OneGold has maintained an A+ rating from the Better Business Bureau since 2018.

Product Offerings

OneGold offers digital ownership of gold, silver, and platinum backed by physical metals that are stored in audited and insured vaults.

This gives investors exposure to precious metals without having to be responsible for purchasing and holding physical precious metals.

OneGold offers a gold IRA in partnership with the following preferred custodians:

• STRATA Trust Company
• Preferred Trust Company
• Rocket Dollar
• New Direction Trust Company

All metals stored in OneGold’s vaults meet strict investment-grade standards:

• Gold: 99.9% or 99.99% fine gold
• Silver: 99.9% purity or higher
• Platinum and Palladium: 99.95% purity

Investors can take advantage of OneGold’s auto invest option. This allows you to consistently invest over time despite fluctuations in the market.

OneGold provides a free calculator to see how auto investing can change your portfolio over time.

While OneGold focuses on digital assets, investors have the option to redeem their holdings for physical products through APMEX.

This includes bars and coins. Investors can purchase physical precious metals and liquidate later on or sell their digital assets to cash out immediately.

OneGold offers a The Bullion Card which is a precious metals rewards card. It gives you 4% back on OneGold and APMEX gold and silver purchases and 1% back on all other gold and silver purchases.

Pricing & Fees

OneGold offers a transparent, market-based pricing model. Prices to buy and sell precious metals are listed on the company’s website.

OneGold charges the following premiums for U.S. customers:

• Gold: $9.97 per oz or 0.30%
• Silver: $0.00 per oz or 0.00%
• Platinum: $36.51 per oz or 3.70%

Storage fees are billed quarterly and vary based on the type of precious metal you invest in:

• Gold: 0.12%
• Silver: 0.30%
• Platinum: 0.30%

All metals come with a minimum storage fee of $5 per quarter.

There is a $100 minimum to open a OneGold account. OneGold accepts the following payment methods:

• Bank Wire
• ACH
• Credit Card
• PayPal
• Personal Check
• Bitcoin

Investors who use a credit card or PayPal will incur a 3.99% processing fee while Bitcoin transactions will incur a 1.99% processing fee.

There is a $25,000 limit on personal checks and a $100,000 limit on ACH payments. All other methods have a $500,000 transaction limit.

Investors can redeem their OneGold investments for physical metal through APMEX. All redemptions incur a 0.3% conversion fee.

Orders shipped within the United States come with free shipping while international orders incur a small fee.

Proceeds are deposited as cash in your account and can be withdrawn at any time.

Security & Insurance

OneGold has a multi-layered security approach, offering protections for both online transactions and physical precious metals.

Its website and apps are protected by industry-standard SSL encryption. 

Account access is safeguarded with two-factor authentication and biometric login on mobile devices.

OneGold follows strict know-your-customer and anti-money-laundering policies, adding an extra layer of regulatory compliance and fraud protection

All metals purchased through OneGold are fully insured through Lloyd’s of London while in storage.

The company partners with top-tier vaults including Loomis and Brinks which provides around-the-clock surveillance, audit protocols, and comprehensive insurance policies.

Auditing is provided through an undisclosed top 10 accounting firm. Physical shipments through APMEX are fully insured during transit.

Orders are packaged discreetly and require a signature upon delivery to ensure secure receipt.

Customer Experience

OneGold customer support is available through phone or email. Phone support is available at (800) 492-9144 Monday through Friday from 8:00 AM to 5:00 PM CST.

Email support is available any time at [email protected].

OneGold’s website includes a detailed FAQ and knowledge base to help investors learn how to use the platform effectively and work through problems on their own.

While most users report a smooth experience, some have noted occasional delays in response times during peak periods.

OneGold’s website and mobile app are both highly rated for ease of use. Investors can buy, sell, and monitor their precious metals 24/7.

The mobile app is available for both iOS and Android. It has a 4.8 star rating on the App Store and a 4.6-star rating on Google Play. 

Educational content is available through the Market News section on the company’s website. This provides investors with updates on how precious metals are performing in the market.

The company also posts tutorials and updates on its YouTube channel. OneGold does not currently offer a loyalty program.

Instead, it has a referral program where investors can earn cash rewards for referring friends and it offers investors 4% back through its OneGold Bullion Card.

Shipping & Delivery

OneGold fulfills all physical deliveries through APMEX who works with UPS or USPS.

Orders are typically processed within one business day after redemption is confirmed.

Shipping is free for all U.S. orders redeemed through OneGold, regardless of order size.

For international deliveries, shipping fees and any applicable duties or taxes may apply based on the destination.

Packages are shipped in discreet, unmarked boxes to protect the contents and minimize the risk of theft.

All shipments are fully insured during transit at no additional cost to the customer. A signature is required upon delivery to confirm receipt.

If a package is lost, damaged, or delayed, OneGold works through APMEX to resolve the issue with the carrier.

Investors are reimbursed or sent a replacement.

Partnerships & Affiliations

OneGold was founded as a joint venture between APMEX and Sprott, Inc.

APMEX is one of the largest online precious metals dealers, bringing decades of experience while Sprott contributes global investment expertise in physical commodities and asset management.

OneGold also collaborates with the World Platinum Investment Council to give investors access to platinum as an investment asset.

The company also partnered with Visa to launch the Bullion Card which is a co-branded rewards card offering cashback in gold and silver.

Reputation & Reviews

OneGold has a strong reputation for its transparent pricing, user-friendly platform, and secure, fully backed precious metals investment model.

The company holds a 4.8-star rating from 10,626 customers on Shopper Approved.

It has a 4.2-star rating from 62 customer reviews on TrustPilot, a 3.78-star rating from 9 customer reviews on BBB, and a 4.6-star rating from 186 customer reviews on Google.

Customers report the OneGold platform is easy to use, executes trades quickly, and has a low-cost structure.

Investors appreciate the convenience of buying metals digitally with the option for physical redemption through APMEX.

They also appreciate features like AutoInvest that make it easy to invest in gold.

Some customers report a negative experience. They cite OneGold charged extra fees, issues executing trades on the platform, and difficulty redeeming for physical gold.

OneGold has resolved these issues promptly and maintains a very low volume of unresolved complaints across review platforms.

OneGold maintains social media profiles on Facebook, X, and YouTube.

OneGold Alternatives

OneGold offers a digital alternative to investing in physical precious metals, but it isn’t the only way to add gold and silver to your portfolio.

Here are some other ones to consider.

Goldco

Goldco offers a large variety of gold and precious metals to purchase.

Get access to their free gold and silver kit

APMEX

APMEX backs OneGold and has been a precious metals dealer for more than two decades.

Sprott Money

Sprott Money is a Canadian precious metals dealer and global asset manager specializing in precious metals.

It collaborated with APMEX to create OneGold.

Is OneGold a trustworthy precious metals platform?

OneGold is a trustworthy precious metals dealer backed by APMEX, a recognized leader in the industry.

The company combines secure, insured storage with the convenience of digital ownership.

It offers transparent pricing and maintains overwhelming positive reviews from thousands of existing customers. 

OneGold’s platform offers 24/7 trading, low premiums, and the option to redeem for physical metals.

It’s ideal for investors who want to diversify their portfolio with gold, silver, or platinum without the hassle of physically owning it or storing it at a depository themselves.

OneGold offers a cost-effective option for investors who want to get started with precious metals.

Check out all of the features on OneGold’s website to learn more and see if it’s a good option for you.

FAQs